Refund policy
Last updated: 18 October 2026
Every Poemwear piece is printed just for you after you order. Our printing partners make it: Printrove for orders shipped within India, and Printful for international orders. Because each item is made to order, we can't take returns or exchanges for change of mind. But if something goes wrong on our side, we'll make it right at no cost to you.
What we cover
You get a free replacement or a full refund (your choice) if your order arrives:
- Misprinted. For example the wrong design, colours or placement, or a smudged or cracked print.
- Damaged or defective. For example holes, stains, torn seams or another manufacturing fault.
- Wrong. A different design, size or colour from what you ordered.
- Lost in transit. The package never arrived and the courier confirms it is lost.
You don't need to send the item back for any of these.
What we don't cover
- Ordering the wrong size or colour. Please check the size chart on each product page before ordering.
- Changing your mind after the order is placed or delivered.
- Small colour differences between your screen and the printed item, which are normal with fabric printing.
- Orders returned to us because the address was wrong or incomplete, the parcel wasn't collected or customs charges weren't paid, or delivery was refused. See our Shipping Policy for what happens next.
- Parcels that tracking shows as delivered. We'll help you check with the courier, but we can't replace these automatically.
How long you have to tell us
| India (Printrove) | International (Printful) | |
|---|---|---|
| Misprint, damage, defect or wrong item | Within 7 days of delivery | Within 7 days of delivery |
| Lost parcel | Within 7 days after the estimated delivery date | Within 21 days after the estimated delivery date |
| Parcel arrives visibly damaged or tampered with | Please refuse the delivery, or note the damage with the courier. If you've already accepted it, record an unboxing video and tell us within 48 hours | Tell us as soon as possible, with photos of the packaging |
Claims made after these windows can't be accepted, because our printing partners won't accept them either.
How to make a claim
Email contact@akifkichloo.com with:
- Your order number (for example #1001).
- Clear photos of the whole item and a close-up of the problem. If several items are affected, include one photo showing them together.
- India orders: a photo of the barcode/UID sticker on the item and of the shipping label on the package. If the package was damaged, also send an unboxing video.
- Size problems: a photo of the item measured with a tape measure. Print misalignment: a photo of the misalignment measured with a tape.
We usually reply within 2 business days. Once your claim is approved, we'll send a replacement or issue your refund.
Replacements are the same design, size and colour as the original order. If you'd like something different instead, we'll refund you and you can place a new order.
Cancellations
Production starts soon after you order, so please email us as soon as possible if you need to cancel.
- If your order hasn't gone into production yet, we'll cancel it and refund you in full.
- Once an item has been printed or shipped, the order can't be cancelled.
How refunds are paid
Refunds always go back to the original payment method:
- India: Razorpay (UPI, card, net banking or wallet). Refunds usually reach you within 5–7 business days after we issue them. Your bank may take longer.
- International: PayPal. Refunds go back to your PayPal account. Prices are charged in Indian Rupees (INR), so the amount in your own currency may differ slightly from what you paid because of exchange rates and PayPal's conversion. We can't cover those differences.
We issue approved refunds within 7 business days of approval.
Contact
Poemwear by Akif Kichloo · contact@akifkichloo.com