Shipping policy
Last updated: 18 October 2026
Every Poemwear piece is printed to order and shipped straight to you by our printing partners: Printrove within India, and Printful for international orders. Shipping is free on all orders, in India and to every country we ship to.
Where we ship
- India: all serviceable PIN codes.
- International (41 countries): Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
If your country isn't listed or isn't available at checkout, we can't ship there yet.
How long it takes
Delivery time = production time (making your item) + transit time (courier). Times are in business days and are estimates, not guarantees.
India (Printrove)
| Step | Time |
|---|---|
| Production (printing, quality check, packing) | 2–4 business days (Sunday is a non-working day) |
| Transit to metros | about 3–5 days |
| Transit to the rest of India | about 5–7 days |
| Transit to the Northeast and Jammu & Kashmir | about 7–9 days |
| Typical total | about 5–10 business days |
International (Printful)
| Destination | Production | Transit after dispatch (standard) |
|---|---|---|
| United States | 2–5 business days | about 3–6 business days |
| United Kingdom | 2–5 business days | about 4–8 business days |
| European Union | 2–5 business days | about 4–10 business days |
| Canada | 2–5 business days | about 3–10 business days |
| Australia | 2–5 business days | about 3–20 business days |
| New Zealand | 2–5 business days | about 10–20 business days |
| Japan | 2–5 business days | about 3–10 business days |
| Everywhere else | 2–5 business days | about 7–20 business days |
These are typical standard-shipping estimates and can vary by destination and courier.
Printful usually prints your order at a facility in or near your region (for example in the US, UK or EU), which helps keep delivery times shorter.
Busy seasons (festive sales, November–December), public holidays, weather and courier delays can add time.
Tracking
As soon as your order ships, you'll get an email with a tracking number and link. If you haven't received tracking within 7 business days of ordering, email us.
Customs, duties and taxes (international orders)
- Prices and free shipping don't include import duties, taxes or customs fees. If any apply, they're set by your country's customs authority and are the customer's responsibility. They're usually collected by the courier or postal service on delivery.
- Printful often prints your order in or near your region (for example in the US, UK or EU), which can reduce or avoid import charges. But we can't guarantee that no charges will apply.
- If a parcel is refused or not collected because of customs charges, it goes back to the printer. In that case we can only reship it at your cost, and we can't refund it (see below).
Wrong address, failed delivery and returned parcels
Please double-check your address, PIN/ZIP code and phone number at checkout. Couriers use the phone number to arrange delivery.
- Need to change the address? Email us right away. We can update it free of charge only before your order ships.
- Once a parcel is in transit, changing the address may not be possible. Any courier address-correction fee is payable by you.
- India: couriers try to deliver three times. After that, the parcel goes back to Printrove.
- Returned parcels: if a parcel comes back because the address was wrong or incomplete, it wasn't collected, delivery was refused or customs charges weren't paid:
- We'll contact you. We can reship it once you confirm a correct address, and you'll need to pay the reshipping cost.
- Returned parcels are kept for only 30 days. After that they're donated to charity and can't be reshipped or refunded.
- Returns to the international printer can take 4–6 weeks to arrive back.
- Lost parcels: if tracking stops updating or your parcel doesn't arrive, tell us within the windows in our Refund & Returns Policy. If the courier confirms it's lost, we'll reprint and reship it free, or refund you.
- Marked "delivered" but not received: check with neighbours, your building reception and your local post office first. Then email us and we'll raise it with the courier. We can't automatically replace parcels the courier has confirmed as delivered.
Contact
Poemwear by Akif Kichloo · contact@akifkichloo.com